Frequently Asked questions
If you have any enquiries or questions, please contact us. You may find an answer below in our FAQs.
Recurring payments will be taken once you’ve completed the initial agreement and payment link
No holding deposit required!
Please contact us via email on hello@gl5storage.co.uk
Our minimum rental period is 1month. No maximum length of stay. Please phone us to discuss any requirement as we may be able to assist.
Please give us 14 days’ notice to end an agreement.
Yes of course. If we have an alternative unit available, we will happily organise this for you.
We do offer discounts from time to time, keep an eye on our socials.
You can store most things. Please see our Terms & Conditions for a full list of prohibited items.
No, the units don’t have electricity
Yes. We would recommend you insure your items. Insurance is not included. We would advise to check your home policy in the first instance, or alternatively insure with a company such as Surewise
All units are within a secure building accessed only via a key pad system with individual access codes. 24 CCTV also in operation.
You will need to ensure you lock your unit. You can either purchase your own lock, or alternatively we sell locks on site during office hours – pop into the office to pick one up.
Please contact us directly to discuss your needs and we will aim to accommodate. There are a few steps into the main building, but we do have roller door access on ground level. Some of our units are on a first level accessed via stairs only, so please let us know any requirements at booking stage so we can look to accommodate you on the ground level.
No, we don’t have any lifts.
The emergency contact number will be displayed within the building and will be given to you upon booking.
The quick answer is, no!
Yes, we have dedicated areas for parking whilst you unload.
Yes, we have trolleys & sack trucks available for your use.